Frequently Asked Questions

Everything you need to know about Venalisa products, shipping, and more.

Are Venalisa gel polishes HEMA-free and safe to use?

Yes, we prioritize safety and quality. Our professional formulas are designed to be low-odor, non-toxic, and we offer a specific line of HEMA-free products to ensure a safe experience for sensitive skin.

How long does the gel manicure typically last?

When applied correctly with our base and top coats, a Venalisa gel manicure can last up to 21 days without chipping or peeling, maintaining a high-gloss finish.

Do you offer international shipping?

We ship our beauty products worldwide. Delivery times vary by location, typically ranging from 7 to 15 business days. Tracking information is provided for all orders once they are dispatched.

What is your return policy for opened products?

Due to hygiene and safety reasons in the beauty industry, we cannot accept returns on opened or used products. However, if you receive a damaged or incorrect item, please contact us within 14 days for a replacement.

Which UV/LED lamp should I use with Venalisa products?

Our gel polishes are compatible with most standard UV and LED lamps. For optimal results, we recommend using an LED lamp with at least 36W to ensure a full and even cure in 60 seconds.

How can I track my order status?

Once your order has been processed, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.